Services

Corporate consulting 

Become a truly user-centered organization by building a scalable program of monthly or weekly UX research. Bring design thinking tools to teams across your company.

One-Time Projects

Usability Testing

From $20,000

5-week project. We do the hard parts: recruiting, moderating, reporting. You join for the fun part: a 1-day on-site workshop that aligns your team around UX problems and solutions.

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Custom User Research

From $20,000

Need to understand your audience or spot market opportunities? Use our “team sport” research for everything from personas to MVP testing to product strategies.

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Research Training

From $25,000

Hire us to teach your team how to conduct usability testing, user interviews and more. Learn how to plan, recruit, moderate, analyze and act on user research.

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Ongoing Research Programs

Starter

From $20,000 / Month

For midsize organizations that want to launch a design thinking or user research initiative.

Mid

From $30,000 / Month

For organizations or teams that want to increase the quality and frequency of their user research efforts.

Enterprise

From $40,000 / Month

For enterprise teams supporting multiple products and a rapid release cycle.

How Our Programs Work

Here are some common pieces of our research and design thinking programs, along with key implementation steps.

 

Program strategy

Identify teams and products for research. Define pilot and rollout strategy. Establish program team roles. Build buy-in from management.

Research cycle design

Determine study frequency and steps, method mix, topic selection process, and workshop options. Design a repeatable process. Assess and iterate.

Panel building

Build or update personas. Create a recruiting strategy for consumers or B2B audiences. Implement a screening process. Select a panel management tool.

Internal marketing

Create an internal marketing site. Implement an email communication strategy. Identify champions and write success stories.

KPI reporting

Define long-term business goals for program. Identify KPIs and quarterly targets. Launch monthly and quarterly dashboards.

Training

Train and coach your teams on user research: method selection, moderating techniques, workshop facilitation and more.

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